Description:

The Footer Macro is not displaying Interwoven footer information as expected.

Issue/Symptom:

The footer display format is not displaying the Interwoven DMS Library profile information.

Error Message:

None

Resolution:

There are several possible footer display formats provided by the Footer Macro. The footer display format depends on the method by which a user accesses the document. Formats include:

• Documents opened within Word from the Library include a footer display as specified by your firm. An example is: Document Number “-“ Version Number “:” Client Number “-“ Matter Number (e.g. 12345-1:99999-00001)
• Documents opened within Word while in Interwoven Portable Mode include a footer display comprised of the Portable Extension “-“Document Number “-“ Version Number “:” Client Number “-“ Matter Number (e.g. #MH-12345-1:99999-00001)
• Documents opened outside the Library (i.e. using Local Open) include a footer display comprised of the Document’s Path and Name (e.g. c:\My Documents\Sample.doc)
• Email Attachments opened directly from your Mail program include a footer display comprised of the user’s Windows Temporary directory

  (e.g. c:\winnt\profiles\kristil\
  Local_Settings\Temporary_
  Internet_Files)
  and the Document’s Name

Interwoven Desktop - Creating a Copy of a document using the Interwoven Desktop will not update the footer display in the newly created copy.  The automatic updating of footer display information only occurs when the document is opened within Word.  Interwoven Desktop commands such as Copy, Open or Print do direct the document to be opened within the Word application.  As this occurs, the Footer Macro will automatically update the footer display as the document is opened in Word.

TIP:  Using the Interwoven Desktop - You should always select Copy and Open to allow the footer display to automatically update. A simple Copy does not allow the document to access Word and therefore the footer display cannot be updated

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