Description:

How to apply the Logo Download Patch for Office XP and Office 2000 clients.

Issue/Symptom:

Graphics or text may be corrupted when you scroll in a document or resize a window in an Office XP program

Error Message:

None.

Cause:

Microsoft Office XP includes drawing code changes that are intended to support the next-generation GDI replacement, GDI+. Office XP exercises video drivers in ways that earlier versions of Office do not. Therefore, problems may be exposed in the drivers that earlier versions of Office do not expose.

Resolution:

To resolve this behavior, contact your computer manufacturer for updated video drivers. If you already upgraded your video card, contact the video card’s manufacturer.

For information about how to contact the manufacturer of your video card, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

For more information, visit:

http://support.microsoft.com/
default.aspx?scid=kb;en-us;294916#kb3

DISCLAIMER

THE INFORMATION CONTAINED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. KI SYSTEMS, INC. DISCLAIMS ALL WARRANTIES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. THIS INFORMATION IS BEING PROVIDED TO YOU FREE OF CHARGE AND IN NO EVENT SHALL KI SYSTEMS, INC. BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT AND INCIDENTAL, CONSEQUENTIAL, EXEMPLARY AND SPECIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS PROFITS OR DAMAGES FROM LOST DATA, EVEN IF KI SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.