Description:

Outlook does not automatically resolve names/email addresses found in the KI Address Book.

Issue/Symptom:

When using Check Names (Alt+K), Microsoft Outlook does not automatically resolve names that are found in the KI Systems Address Book

Error Message:

Cause:

The Check Names feature of Outlook does not support Ambiguous
Name Resolution (ANR) for 3rd Party MAPI products.

Please see Microsoft's Knowledge Base Article 321181

http://microsoft.com.
default.aspx?scid=kb;en-us;321181

Resolution:

Option 1:  Download MAPI SR-1 and upgrade the workstation.  MAPI SR-1 provides support for Ambiguous Name Resolution (ANR) with Microsoft Outlook 2000/2002.

NOTE: MAPI SR-1 is compatible with KI Systems Office Automation Tools for Office XP.  Customers using KI Systems Office 2000 or Office 97 version products should not install MAPI SR-1.  Please refer to Option 2 below.  

Option 2:  When the Check Names box appears indicating that the Contact is not recognized, do the following:

• Select the "Show More Names..." button to display the Select Names dialog

• From the drop down list "Show Names from the..." select Firm Email Contacts

• Select the desired contact from the list.

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