Description:

The Footer Macro is not displaying Hummingbird footer information as expected.

Issue/Symptom:

The footer display format is not displaying the Hummingbird Library profile information.

Error Message:

None

Resolution:

There are several possible footer display formats provided by the Footer Macro.  The footer display format depends on the method by which a user accesses the document.  Formats include:

Documents opened within Word from the Library  include a footer display as specified by your firm.  An example is:  Document Number - dot - Version Number  (e.g. 12345.1)

Documents opened outside the Library (i.e. using Native Word) include a footer display comprised of the Document’s Path and Name (e.g. c:\My Documents\Sample.doc)

Email Attachments opened directly from your Mail program include a footer display comprised of the user’s Windows Temporary directory

(e.g. c:\winnt\profiles\kristil\
Local_Settings\Temporary_
Internet_Files)
and the Document’s Name

TIP:  Attaching documents directly to email messages break the link between the document and Library.  We recommend attaching a link rather than the actual document for in-house collaboration.

DM Webtop - Several options are available for previewing a document from a Library.  A Native preview where the user selects to “Open” the document will result in a blank footer display.  A native preview where the user selects to “Save” the document and then “Open” the document will result in a footer display comprised of the Document’s Path and Name.

DM Webtop - Creating a Copy of a document using the DM Webtop will not update the footer display.  The automatic updating of footer display information only occurs when the document is opened within Word.  DM Webtop commands such as Copy, Open or Print direct the document to utilize the Word application.  The Footer Macro will automatically update the footer display as the document is opened in Word.

TIP:   Using the DM Webtop - You should always select Copy and Open to allow the footer display to update.  A simple Copy does not allow the document to access Word and therefore the footer display cannot be updated.

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