Description:

We recently installed Acrobat 7.0 (Standard or Professional) and now the KI Toolbar is missing.

Issue/Symptom:

With KI Systems Law Office Automation Tools and Acrobat 7.0 (Standard or Professional) installed, on Close of Word an application error appears. The next time you open Word, you are asked to disable the _KI - Global.dot. If Yes is selected, the KI toolbar and macro/template functionality is lost.

There is a conflict in the unload process of the Acrobat Addin which prevents our addin from completely unloading. This error occurs only when Word's Reviewing Toolbar is open. Part of the Adobe 7.0 addin integrates with the Comment button on Word's Reviewing Toolbar and may not be dismissed correcly at the application is shutting down. At this point, the error occurs and our addin is flagged as not loading/unloading correctly.

Error Message:

None.

Resolution:

1. Have users verify that Word's Reviewing Toolbar is not active before closing Word. To de-active the toolbar, select the View menu, Toolbars and un-check Reviewing Toolbar - Or from the Acrobat Comments menu, un-check Reviewing Toolbar.

 

2. Contact KI Systems for programmatic solutions to automatically closing Word's Reviewing Toolbar as the application is closed.

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THE INFORMATION CONTAINED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. KI SYSTEMS, INC. DISCLAIMS ALL WARRANTIES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. THIS INFORMATION IS BEING PROVIDED TO YOU FREE OF CHARGE AND IN NO EVENT SHALL KI SYSTEMS, INC. BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT AND INCIDENTAL, CONSEQUENTIAL, EXEMPLARY AND SPECIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS PROFITS OR DAMAGES FROM LOST DATA, EVEN IF KI SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.