Description:

KI Systems Address Book 2003 does not save or display Comment data that is longer than 255 characters in length. 

Issue/Symptom:

KI Systems Address Book for 2003 does not save or display Comment data that is longer than 255 characters in length. 

While the 255 character limitation does not impact the application, the intended functionality of the Comment screen is to provide up to 5000 characters.  This patch corrects the issue and restores full functionality of the Comment screen as intended in the original application.

Error Message:

None.

When Comment text exceeding 255 characters is entered into the Address Book 2003 and the user presses Save.  No error message is receive and the data is not stored in the Address Book database.  Upon record re-query, no Comment data is found.

Cause:

For Office 2003 a limitation in system files prevents Comment text that is over 255 characters from being saved to the database.  

The files KIAB.dll and KIServer.dll are responsible for the transfer of Comment information from the workstation into the database.  Updated files that correct the 255 limitation are included in the Patch update.

Do not apply this patch if you are using Windows 95 as your operating system on client PCs.  Contact KI Systems for alternative solutions if you are using Windows 95 clients.

Do not apply this patch if you are using KI Systems software for Office 2000, or Office XP on client PCs.  Contact KI Systems for alternative solutions if you are experiencing this issue in earlier version applications.

Resolution:

1. From the Download section, copy the 2003 Address Book Comment Patch to your network.

2. Update your Windows XP client PCs by copying the KIAB.dll into the Windows folder replacing the existing file.  Please note this file is an Operating System specific file - do not apply the Windows NT/Windows 2000 version.

3. Update your Windows NT and Windows 2000 workstation by copying the KIAB.dll into the WINNT folder replacing the existing file.  Please note this is an Operating System specific file - do not apply the Windows XP version.

4.  Update your Windows NT, Windows 2000 and Windows XP client PCs by copying the KIServer.dll file into either the WINNT\System32 or Windows\System32 folder and replacing the existing file.  

5.  KIServer.dll is a registered DLL file and requires registration on each client PC.  To register the file: From Start Run, type 'cmd' and click OK to execute the command prompt

6. Change folders to either Winnt\System32 or Windows\System32 based on your operating system:

     CD C:\WINDOWS\SYSTEM32 and press <ENTER>

7. Execute the following command:

     regsvr32 kiserver.dll and press <ENTER>

A prompt will appear informing you of a successful registration.  Click exit.

8. Type 'Exit' and press Enter to close the command prompt window

9.  Open the Address Book 2003 from the desktop or from within Microsoft Word and test the ability to add Comments that are more than 255 characters in length.  

If you prefer a more automated installation procedure for this patch, please contact KI Systems for information on updating your custom desktop setup program.

DISCLAIMER

THE INFORMATION CONTAINED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. KI SYSTEMS, INC. DISCLAIMS ALL WARRANTIES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. THIS INFORMATION IS BEING PROVIDED TO YOU FREE OF CHARGE AND IN NO EVENT SHALL KI SYSTEMS, INC. BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT AND INCIDENTAL, CONSEQUENTIAL, EXEMPLARY AND SPECIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS PROFITS OR DAMAGES FROM LOST DATA, EVEN IF KI SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.